Learning & Adoption Systems Manager

Lead LMS Innovation That Accelerates Customer Onboarding And Product Adoption

Our client is a US-based technology company dedicated to empowering organizations that create meaningful social change. They provide innovative SaaS solutions for nonprofits, foundations, corporations, and public agencies, specializing in fundraising, donor engagement, grant management, and program delivery. Through integrated platforms, automation, analytics, and AI-powered technologies, they help organizations streamline operations, strengthen relationships, and maximize community impact. Their collaborative, innovation-driven environment emphasizes digital learning, customer onboarding, and product adoption, offering opportunities to advance technology experiences that support lasting social impact worldwide.

About the Role

Shape innovative learning experiences that accelerate customer success across global SaaS platforms. As a Learning & Adoption Systems Manager, strengthen LMS performance, digital onboarding, and product adoption for a leading social impact technology provider. Through Emapta, gain international exposure, deepen your learning technology expertise, and pursue long-term global career growth alongside exceptional top 1% talent in a collaborative professional environment.

Job Overview

• Employment type: Full-time
• Shift: Night Shift | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• At least 3 years of experience administering an Learning Management System (e.g., Docebo, Cornerstone, Skilljar, Absorb, or similar)
• Hands-on experience as a Pendo administrator or with a comparable digital adoption platform (e.g., WalkMe, Appcues, Userpilot)
• Experience with segmentation, in-app guide creation, and email or journey tools
• Working knowledge of A/B testing and metrics such as engagement and completion rates
• Strong organizational skills and attention to detail, with the ability to manage multiple products, schedules, and stakeholders
• Clear written and verbal communication skills with a customer-support mindset

Preferred Qualifications

• Familiarity with SCORM, xAPI, Single Sign-On (SSO), authentication protocols, and user provisioning.
• Experience in a multi-product Software-as-a-Service (SaaS) environment.
• Basic knowledge of HTML and CSS or experience with Pendo Visual Design Studio.
• Pendo certification.

Your Daily Tasks

LMS Management

• Keep the LMS accurate and current by uploading updated versions of existing content and revising learning paths
• Support the migration of new content into the LMS, including tests, tagging, and QA before release
• Support customers with LMS login and access issues, including account setup, SSO, credential troubleshooting, and permissions
• Load and manage live training schedules for multiple products, including sessions, registrations, and communications
• Monitor LMS reports on completions, enrollments, and engagement, and flag gaps or issues

Pendo Administration

Segment Standardization

• Audit and archive stale segments and merge duplicates
• Define and enforce naming conventions, ownership models, and expiration policies
• Share segments across products to target the right customers without the need to create hundreds of new segments

Design Standardization

• Partner with Marketing and other teams to standardize design elements, including guides, banners, tooltips, and email templates, across products
• Maintain a library of approved templates and design guidelines

Onboarding Build-Out

• Build, test, and deploy digital onboarding emails and in-product guides across products, with onboarding as the first journey focus
• Coordinate with Product, Customer Success, and Education teams on content, timing, and targeting

A/B Testing

• Design and run A/B tests on in-product experiences to improve engagement and onboarding completion
• Analyze results, document learnings, and recommend or implement changes

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.