Leadership Coach (Team Lead) ( Up to 50K | Hybrid Set Up | FREE AI Certification)
Cebu City | Onsite (First 6 months), then Hybrid | Day Shift (7 AM- 4PM PH Time)
At GoTeam, you wont just lead teamsyoull shape high-performing cultures. Here, you will:
- Find Purpose by coaching team members to perform at their best while exceeding client expectations.
- Unlock Possibility by building strategic relationships with stakeholders to drive cross-functional success.
- Accelerate your Personal Growth with access to world-class training and real-time coaching platforms.
Accelerate Your Personal Growth
- Company-provided laptop + second monitor
- Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
- 1M Life Insurance Coverage
- Access to Exceed Institute, Masterclass, and LinkedIn Learning
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
Unlock Your Possibility
- 25 Paid Time-Off Credits + 5 SIL (after 1 year)
- Salary Finance access (post-regularization)
- 200/day On-site Allowance
- Discounts with Sunnies Studios
- Welcome gift on Day 1
- Win a trip to Bali via company raffles
Live Your Purpose
- Join GoTeam Cares volunteer programs
- 10,000 referral bonus
- Monthly gratitude events, team dinners, and leadership talks
Your Familys Benefits
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
Role
In this role, your mission is to champion both client satisfaction and team excellence. You will make a direct impact by:
- Driving consistent 1:1 coaching and WIN:WIN performance agreements to enhance individual contributions
- Leading client check-ins and managing cross-functional collaborations to resolve challenges
- Handling escalations and ensuring high-impact service delivery that supports retention and engagement
This Role Is for You If
Experience
- You have 3+ years of experience as a Team Lead in a BPO or shared services environment
- Youve managed client relationships, performance coaching, escalations, and retention initiatives
Technical Skills
- Youre fluent in project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems
- Familiarity with AI tools and productivity tech is a plus
Non-Negotiables
- Night shift availability (11 PM8 AM PH Time)
- Willingness to work onsite in Cebu City (hybrid setup after 6 months)
- Strong stakeholder communication and engagement
Bonus Points
- Experience handling Western clients and C-level stakeholders
- Knowledge of verticals like healthcare, IT, construction, or engineering
- Leadership or coaching certifications are an advantage
The Role at a Glance
- Compensation: 45,00050,000
- Schedule: Day Shift (7AM - 4PM PH Time), MondayFriday
- Work Setup: Onsite (6 months), then Hybrid (3 days onsite, 2 days WFH)
- Reports to: Internal Management Lead
Ready to find purpose in your work, unlock possibilities, and accelerate your growth Your next career chapter starts here. Lets go.
Our Hiring Process: Built for Speed and Clarity
- Apply and take our AI-powered on-demand interview via Multiplai anytime, anywhere.
- Meet our Recruitment Team for a live conversation.
- Proceed to a client interview or assessment.
- Receive your job offer fast and transparent.
About GoTeam
- Great Place to Work Certified (4 years in a row!)
- 85% Employee Engagement Score
- AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
- 1,000+ team members and growing
- Mission: Provide 100,000 people with free AI certification via the Vjal Institute
- Culture: Innovation, inclusivity, growth
Go Beyond Employment: Build a Future-Proof Career
We&aposre calling on 100,000 Filipino professionals to lead the AI revolution.
FREE AI Certification
Join Project 100K AI Certification for the Philippines, powered by GoTeam. Equip yourself with global-ready skills 100% free.
Claim your spot now: https://links.cherish.pro/widget/form/ruhHXJUmH7lVPCQarTpg
Work Set-up
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