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GoTeam

Leadership Coach (Team Lead) - For Pooling

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  • Posted 4 months ago

Job Description

Leadership Coach (Team Lead) ( Up to 50K | Hybrid Set Up | FREE AI Certification)

Cebu City | Onsite (First 6 months), then Hybrid | Day Shift (7 AM- 4PM PH Time)

At GoTeam, you wont just lead teamsyoull shape high-performing cultures. Here, you will:

  • Find Purpose by coaching team members to perform at their best while exceeding client expectations.
  • Unlock Possibility by building strategic relationships with stakeholders to drive cross-functional success.
  • Accelerate your Personal Growth with access to world-class training and real-time coaching platforms.

Accelerate Your Personal Growth

  • Company-provided laptop + second monitor
  • Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
  • Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
  • 1M Life Insurance Coverage
  • Access to Exceed Institute, Masterclass, and LinkedIn Learning
  • Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

  • 25 Paid Time-Off Credits + 5 SIL (after 1 year)
  • Salary Finance access (post-regularization)
  • 200/day On-site Allowance
  • Discounts with Sunnies Studios
  • Welcome gift on Day 1
  • Win a trip to Bali via company raffles

Live Your Purpose

  • Join GoTeam Cares volunteer programs
  • 10,000 referral bonus
  • Monthly gratitude events, team dinners, and leadership talks

Your Familys Benefits

  • 24/7 financial, legal, and counseling support (up to 4 family members)
  • Free telemedicine consultations
  • Virtual family events and prize opportunities

Role

In this role, your mission is to champion both client satisfaction and team excellence. You will make a direct impact by:

  • Driving consistent 1:1 coaching and WIN:WIN performance agreements to enhance individual contributions
  • Leading client check-ins and managing cross-functional collaborations to resolve challenges
  • Handling escalations and ensuring high-impact service delivery that supports retention and engagement

This Role Is for You If

Experience

  • You have 3+ years of experience as a Team Lead in a BPO or shared services environment
  • Youve managed client relationships, performance coaching, escalations, and retention initiatives

Technical Skills

  • Youre fluent in project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems
  • Familiarity with AI tools and productivity tech is a plus

Non-Negotiables

  • Night shift availability (11 PM8 AM PH Time)
  • Willingness to work onsite in Cebu City (hybrid setup after 6 months)
  • Strong stakeholder communication and engagement

Bonus Points

  • Experience handling Western clients and C-level stakeholders
  • Knowledge of verticals like healthcare, IT, construction, or engineering
  • Leadership or coaching certifications are an advantage

The Role at a Glance

  • Compensation: 45,00050,000
  • Schedule: Day Shift (7AM - 4PM PH Time), MondayFriday
  • Work Setup: Onsite (6 months), then Hybrid (3 days onsite, 2 days WFH)
  • Reports to: Internal Management Lead

Ready to find purpose in your work, unlock possibilities, and accelerate your growth Your next career chapter starts here. Lets go.

Our Hiring Process: Built for Speed and Clarity

  • Apply and take our AI-powered on-demand interview via Multiplai anytime, anywhere.
  • Meet our Recruitment Team for a live conversation.
  • Proceed to a client interview or assessment.
  • Receive your job offer fast and transparent.

About GoTeam

  • Great Place to Work Certified (4 years in a row!)
  • 85% Employee Engagement Score
  • AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
  • 1,000+ team members and growing
  • Mission: Provide 100,000 people with free AI certification via the Vjal Institute
  • Culture: Innovation, inclusivity, growth

Go Beyond Employment: Build a Future-Proof Career

We&aposre calling on 100,000 Filipino professionals to lead the AI revolution.

FREE AI Certification

Join Project 100K AI Certification for the Philippines, powered by GoTeam. Equip yourself with global-ready skills 100% free.

Claim your spot now: https://links.cherish.pro/widget/form/ruhHXJUmH7lVPCQarTpg

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About Company

GoTeam

Job ID: 122856003