PRINCIPLE PURPOSE OF JOB
We are seeking an experienced and dynamic Leader – Training Team to lead a group of skilled clinical and non-clinical trainers. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.
JOB RESPONSIBILITIES
- Lead, mentor, and manage a team of clinical and non-clinical trainers to deliver high-quality training programs.
- Oversee the design, development, and implementation of training materials, e-learning modules, and other instructional content.
- Ensure training programs meet compliance and industry standards for both clinical and non-clinical functions.
- Conduct training needs analysis in coordination with department heads to identify skill gaps and design targeted learning solutions.
- Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
- Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
- Collaborate with subject matter experts (SMEs), quality, HR, and operations to align training with business objectives.
- Support onboarding programs for new employees and refresher training for existing staff.
- Stay updated on industry best practices, technologies, and learning methodologies to continuously evolve training programs.
- Manage training schedules, documentation, and reports for audits and internal evaluations.
- Mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
- Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.
- Responsible for training effectiveness analysis.
- Conduct formal walk-through of training materials and make revisions with course development, as necessary.
- Conducting trainings
- Keeping record of training progress around the year.
- Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
- Creating modules as per the SLA and business requirements.
- Documenting the performance of the trainees and sending it for evaluation to required stakeholders.
RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS
- Bachelor's degree in education, Healthcare, Human Resources, or a related field.
- Clinicians with CPC certification & prior QA experience (minimum 1 year). Willing to complete CIC within 3-4 months of joining
- Certification in Train-the-Trainer (TTT) is mandatory.
- Must be CPC/CIC,CCS certified with coding audit experience
- Minimum 5+ years of experience in training, including at least 2 years in a leadership role.
- Proven experience in managing training teams (clinical and non-clinical).
- Strong experience in creating structured, engaging, and outcome-based training content.
Preferred
- Experience in a healthcare or hospital/clinical setting.
- Familiarity with compliance training, healthcare accreditation standards, or HIPAA (if applicable).
- Experience with Articulate, remote training tools and virtual facilitation platforms (Zoom, MS Teams, etc.).
