Lead Technical Customer Support (Onsite | Night Shift)

About the role

Under the direction of the Director of Maintenance Systems and Projects, the Maintenance Dispatch Supervisor provides leadership, oversight, and coordination of daily dispatch operations for a network of gas stations and related facilities. This position serves as the central point of coordination between station managers, maintenance technicians, contractors, vendors and company management. The Maintenance Dispatcher Supervisor ensures that maintenance requests are received, prioritized, assigned, tracked, and completed in a timely and cost-effective manner while minimizing disruption to station operations.

Key responsibilities

• Supervise and coach the dispatch team to ensure accurate, efficient, and professional coordination of dispatching maintenance tickets
• Assign daily tasks, monitor workload distribution, and provide guidance on scheduling, routing, and issue resolution
• Conduct regular team meetings to review priorities, communicate updates, and reinforce safety and operational standards
• Evaluate employee performance, provide feedback, and support professional growth and development
• Receive, prioritize, and assign maintenance requests from station managers and field personnel
• Dispatch in-house technicians or approved third-party contractors based on the nature and location of the work
• Monitor open work orders from initial request through completion and follow up on delayed, incomplete, or recurring maintenance issues
• Maintain accurate records of work orders, service calls, technician assignments, completion status, and associated costs
• Ensure emergency maintenance calls are escalated appropriately and handled promptly
• Coordinate with approved maintenance contractors and service vendors to verify availability, response times, and service completion

About you

• High school diploma or GED required
• Minimum 3-5 years of dispatch, logistics, or fuel delivery experience, with at least 2 years in a leadership or supervisory role
• Strong understanding of fuel distribution, routing, and scheduling processes
• Proven experience with dispatch software systems
• Familiarity with DOT, OSHA, and EPA regulatory standards
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Strong leadership and communication skills with the ability to manage and motivate teams
• Analytical and problem-solving abilities with attention to detail and accuracy
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Ability to work effectively with technicians, contractors, vendors, and field operations