Lead Specialist Quality Management

Company Description

ReSource Pro is a trusted partner to the insurance industry, specializing in optimizing performance, streamlining operations, and driving growth for over 2,000 carriers, brokers, wholesalers, and MGAs. Known for its expertise in insurance process workflow optimization and data-driven solutions, ReSource Pro consistently delivers measurable results. With a 96%+ client retention rate sustained for more than a decade, the company has achieved a unique distinction by being recognized 16 times on the Inc. 5000 list. This consistent recognition underscores their commitment to excellence and innovation in transforming the insurance sector.

We're Hiring: Lead Specialist, OPEX – Quality Management

We are looking for an experienced Quality Management professional to drive TQS implementation, compliance, and continuous improvement across our Service Delivery Units in Mandaluyong.

• Location: Mandaluyong (Full Onsite)
• Schedule: Full Dayshift

Must haves:

• Bachelor's degree (any field)
• 5+ years of experience in a BPO environment
• Extensive knowledge of Quality Management Systems
• Strong data analytics and problem-solving skills
• Skilled in training facilitation — workshops, coaching, and lectures
• Experience in course design methodology (ADDIE, ISD, or equivalent)
• Able to engage stakeholders from staff to director level

Nice to have:

• 3+ years in a QA/QC role
• Lean Six Sigma (LSS) certification
• Knowledge of US P&C or Employee Benefits Insurance

Interested Send your CV directly to [Confidential Information]

Subject: Lead Specialist OPEX QM – [Your Name]