A Lead Consultant is considered an industry expert, with a passion for expanding knowledge of technology and business operations. He/She is a technical connector, collaborator, and communicator with a strong bias towards user empathy and understanding problems before identifying solutions.
You're the roll-up-your-sleeves type who is always willing to take on new and/or bigger challenges. You will be organised, adaptable, and capable of working across multiple projects and timelines. You will be a reliable source of information for each of the teams, with a curious mind, a desire to learn and excellent relationship management skills.
- Provide industry expertise, comfortable in conversing with executive level business-side clients on the opportunities, impacts and implications of Salesforce and other relevant technology. Provide input in the preparation of project proposals and solutions.
- Effective in understanding business needs and distilling the information into business and technical requirements. Develop prototypes to prove the solution approach and design.
- Managed and analysed complex business requirements and translating into the design of solutions, including product configuration, user stories, business rules, etc. Designing high-quality business solutions by contributing to a well thought out Solution Design from a functional and technical perspective.
- Lead and manage project delivery for small-medium engagements. Act as project manager, people leader, overseeing resourcing, budget and timelines.
- Oversees the work of a consultant team and are responsible for offering clients advice, recommendations and direction. Act as liaison between the clients and the project team during the build phase to continue and improve project delivery. Facilitate functional sessions with clients, including the ability to drive a client to decisions.
- Participate in the development of functional testing, perform SIT and unit testing, and deployment plans.
- Contribute to the growth of the practice through thought-leadership, development of solution accelerators, reusable assets and participation. Ownership of other operational areas - recruiting, onboarding, training, enablement, etc. Mentorship of other team members.
- Proven experience or knowledge in CRM preferably Salesforce Sales, Service and Experience Cloud.
- Extensive experience in analysis, design and development of medium to large, complex CRM systems or similar enterprise applications.
- Consulting and implementation experience in translating business requirements to business solutions and customer outcomes.
- Executive presentation experience with excellent written and oral communication skills.
- The ability to communicate complex procedures to other colleagues and clients.
- Proven ability to build, manage and foster team environment.
- Excellent written and verbal communication skills with the ability to adjust communication style by audience.
