Lead Media Engineer (Remote)

We're looking for a Lead Media Engineer to act as the L2/L3 escalation point for a client-facing support team, owning QC/transcode platform configuration and designing end-to-end media workflows for onboarding new customers.

Requirements

• Deep working knowledge of media workflows — asset management, work order management, content fulfilment, transcoding and QC — at a hands-on, configuration level.
• Hands-on configuration of QC and transcode profiles (e.g. Telestream Vantage, Telestream Qualify or equivalent QC SaaS, AWS MediaConvert).
• Experience designing and standing up end-to-end media workflows, including onboarding new customers or platforms from scratch.
• Comfortable acting as the L2/L3 escalation point for issues a front-line support team can't resolve.
• Working knowledge of AWS media-pipeline services (MediaConvert, messaging queues, Step Functions, Lambda) sufficient to diagnose and resolve issues. Scripting ability is a plus, not mandatory — conceptual understanding for diagnosis is what matters.
• Experience with workflow/orchestration platforms (e.g. Polaris or similar).

Ideally some of (not essential)

• Scripting ability (Python or similar) for diagnosis or light automation.
• Experience integrating or migrating between two orchestration/service platforms.
• MAM/PAM platform administration experience (e.g. Iconik or similar).