Position Type: Full Time
Location: Philippines (Remote)
Schedule: 9am - 6pm NY Time
About The Company
Founded in early 2025 and based in New York, our client provides complete home improvement services, offering end-to-end design, construction, and project management. Focused on quality, efficiency, and a seamless customer experience, they deliver fully managed, stress-free renovation solutions for homeowners seeking reliable craftsmanship and exceptional service.
About The Role
As the
Lead Manager, you will take full ownership of the sales lead journeyfrom responding to inquiries and nurturing prospects to scheduling appointments and gathering client feedback. Your focus is to drive strong lead conversion through timely communication and meaningful customer engagement. This role plays an essential part in sustaining a smooth sales pipeline and ensuring potential clients receive a positive, high-quality experience from their very first interaction.
Responsibilities
- Contact, follow up, qualify, and nurture incoming leads generated from paid ads, organic channels, and various platforms.
- Schedule and manage appointments with prospective clients.
- Conduct proactive outreach and ensure consistent follow-up on all leads and booked appointments.
- Maintain accurate records and update lead statuses within Hubspot.
- Collect and relay client feedback to help improve the overall sales process.
- Provide support for additional sales and project management activities as needed.
- Collaborate with internal teams to ensure a smooth handoff and cohesive customer experience.
Competencies And Qualifications
Must-Have
- 3+ years of proven experience in lead generation, appointment setting, and sales coordination.
- Excellent written and spoken English communication skills.
- CRM proficiency (HubSpot preferred; Zoho or similar acceptable).
- Strong organization, attention to detail, and ability to multitask.
- Senior-level experience; able to drive and lead client conversations.
- Results-oriented, action-driven, collaborative, confident, and a big-picture thinker.
Nice-to-Have
- Experience in the construction, renovation, real estate, or interior design industry strongly preferred.
- Prior experience managing US, UK, or Canada-based clients is a plus.
What We Offer
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Lead (SIL)
- Paid Philippines Holidays
- Free Learning and Development Programs
Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Short Video Introduction, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
