Lead CSSC Front Line Representative

As our new Lead Frontline Specialist, you will be the primary technical and operational escalation point within the CSSC Frontline team. You will resolve complex customer inquiries, support process improvements, and coach colleagues to enhance the customer experience across the Order-to-Delivery lifecycle.

What You Will Be Doing

As part of the Customer Sales & Service Center (CSSC), you will combine technical expertise and leadership to deliver seamless customer experiences and strengthen team performance.

Key Responsibilities

• Resolve complex and escalated customer inquiries, including project sales order fulfillment and invoice disputes.
• Provide quotations, technical guidance, and order entry support to customers and sales teams.
• Manage customer order changes, including lead times, shipping conditions, quantities, cancellations, and order progression.
• Coordinate with Sales, Finance, and Supply Chain teams to ensure smooth order fulfillment.
• Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to track, document, and route inquiries.
• Coach frontline colleagues on products, services, systems, and processes.
• Identify and drive process improvement opportunities that enhance customer experience and operational efficiency.
  
  

What Makes You a Great Fit

• Bachelor's Degree, Associate's Degree
• Most likely to have minimum of 3+ years of relevant work experience
• Experience driving developed processes within the functional area.
• Ability to lead processes or projects.
• In-depth knowledge of business structure, products, and key market needs to create a successful Customer centric experience.
• Demonstrate practical working knowledge of Customer Service software, databases, and SAP CRM/SD/MM.
  
  

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit, and a strong focus on well-being activities.
  
  

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos Apply today!

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