We are seeking a highly motivated, sales-driven
Lead Conversion & Inbound Scheduling Specialist to join medical aesthetics, med spa, or plastic surgery practice.
This role is responsible for managing
inbound calls, texts, web inquiries, and other prospective patient leads, with the primary goal of converting qualified prospects into
scheduled consultations and appointments.
The ideal candidate is confident, personable, responsive, and persuasive, with exceptional communication skills and a strong understanding of the sales process. This is
not simply a call-answering or scheduling role — success will be measured by the ability to build rapport, address concerns, overcome objections, follow up effectively, and consistently
turn inbound leads into booked appointments.
Key Responsibilities
- Respond promptly and professionally to inbound calls, text messages, web leads, and other prospective patient inquiries.
- Engage prospective patients and quickly establish trust and rapport.
- Understand each patient's aesthetic goals, concerns, preferences, and desired services.
- Provide accurate information about services, consultations, procedures, and next steps using approved practice guidelines.
- Identify qualified leads and recommend the appropriate consultation or appointment.
- Confidently convert inbound inquiries into scheduled appointments and consultations.
- Guide prospective patients through the scheduling process and ensure they understand appointment details and next steps.
- Handle objections related to pricing, timing, availability, procedures, and patient hesitation.
- Use effective sales and closing techniques to move interested prospects toward booking.
- Follow up consistently with leads who do not schedule during the initial interaction.
- Maintain organized and timely follow-up activities to maximize conversion opportunities.
- Accurately document calls, messages, lead information, conversations, appointment details, and follow-up activities in the CRM, EMR, or practice management system.
- Coordinate with front-office, clinical, and provider teams when necessary.
- Deliver a polished and exceptional patient experience that reflects the practice's brand and standards.
- Meet or exceed established lead conversion, appointment-setting, and follow-up targets.
- Maintain patient confidentiality and comply with HIPAA and applicable privacy regulations.
Qualifications
- Excellent English communication skills, both verbal and written.
- Exceptional phone presence and interpersonal communication skills.
- Confident, professional, personable, and persuasive communication style.
- At least 1 year of experience in inbound sales, lead conversion, appointment setting, call center, customer service, or a similar role preferred.
- Previous experience using an EMR, EHR, CRM, medical scheduling system, or practice management software required.
- Demonstrated ability to convert inbound inquiries into appointments, consultations, or sales.
- Strong active listening, discovery, objection-handling, and closing skills.
- Comfortable discussing pricing and other common concerns with prospective patients.
- Comfortable confidently asking for the appointment and closing the conversation.
- Strong follow-up, organization, and time-management skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong attention to detail and accurate data-entry skills.
- Ability to learn and navigate multiple software platforms.
- Understanding of patient confidentiality and HIPAA requirements.
- Preferred Specialties Handled:
- Medical aesthetics
- Med spa
- Plastic surgery
- Cosmetic surgery
- Dermatology
- Aesthetic medicine
- Cosmetic dentistry
- Hair restoration
Perks
- Permanent Work From Home
- Leave Credits
- Monetary Allowance
- Annual Bonus
- Weekly Paychecks
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
