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Lead Collection Operations

Shopee
Fresher
Philippines
  • Posted 7 hours ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Team Leadership and Management: Lead and manage a large collection team, ensuring effective performance and development.
  • Collection Strategy Development and Implementation: Design and implement comprehensive collection strategies, including pre-due, post-due, outsourcing, and litigation processes, to maximize recovery rates.
  • System Development and Optimization: Lead the development and implementation of in-house collection systems to improve operational efficiency.
  • Budget and Headcount Management: Develop and manage headcount and budget plans, ensuring cost-effective achievement of company goals.
  • Performance Analysis and Reporting: Analyze performance data and generate reports to track key collection metrics and drive continuous improvement.
  • Incentive Scheme and Commission Development: Design and implement effective incentive schemes and commission structures to motivate the collection team.
  • Allocation and Outsourcing Strategy: Develop and implement strategies for debt allocation and outsourcing to optimize collection efficiency.
  • Training and Quality Assurance: Establish robust training and quality assurance frameworks to maintain high collection process standards.
  • Regulatory Compliance: Ensure all collection activities are compliant with relevant laws and regulations.

Requirements:

  • Education: Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
  • Experience: Proven experience in debt collection management, preferably in a fast-paced environment, including experience in outsourcing and litigation processes, and development of incentive schemes and commission.
  • Skills: Strong leadership, analytical, communication, and data analysis skills, with knowledge of relevant collection regulations, litigation processes, and incentive scheme design.
  • Personal Attributes: Results-oriented, strategic, adaptable, and ethical.
  • Performance Metrics: Collection recovery rates, operational efficiency, budget adherence, team performance, and regulatory compliance.
  • Familiarity with CRM software is a plus.
  • Ability to adapt communication style to meet diverse customer needs.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Debt Collection Management
Employment Type:
Full time

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 152067541

Last Updated: 07-08-2026 02:34:20 AM
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