Lead-Change Management

Lead, Change Management

Business Unit: Center of Excellence

Level: Manager

Reporting Line: SAVP, Center of Excellence

Primary Job Responsibility

Enables the organization to successfully navigate transformation, organizational shifts, and evolving business requirements by understanding the current state, identifying gaps, and translating organizational needs into practical change interventions.

The role goes beyond managing change implementation. It involves organizational diagnostics, change readiness, workforce impact assessment, stakeholder alignment, and adoption to ensure that changes are not only implemented but are embedded and sustained.

Key Areas Of Responsibility Include

• Organizational Diagnostics – Assess organizational structures, roles, processes, capabilities, behaviors, and ways of working to identify pain points, gaps, inefficiencies, and opportunities for improvement.
• Change & Transformation Management – Lead or support change initiatives arising from business transformation, technology implementation, reorganization, process redesign, and strategic shifts.
• Change Impact & Readiness – Assess how changes will affect people, roles, teams, processes, and capabilities; identify readiness gaps and develop appropriate interventions.
• Organization & Workforce Alignment – Partner with leaders on organizational design, role clarity, workforce implications, and capability requirements to ensure the organization is aligned with business strategy.
• Stakeholder & Leadership Alignment – Engage leaders and key stakeholders to build understanding, commitment, sponsorship, and accountability for change.
• People Adoption & Behavioral Change – Design interventions that help employees understand, accept, adopt, and sustain new ways of working.
• Change Communication & Engagement – Translate complex business or transformation changes into clear, relevant, and actionable messages for different audiences.
• Change Risk Management – Identify resistance, adoption risks, organizational barriers, and potential disruption, and recommend mitigation strategies.
• Measurement & Sustainability – Establish measures to track readiness, adoption, effectiveness, and sustainability of change interventions and use insights to continuously improve the approach.
  
  

STANDARD RESPONSIBILITY STATEMENTS

• Strives to embody, commits to support, and deliver the quality policy, objectives and initiatives of the organization;
• Communicates, engages, directs, and supports people to contribute to the Governance and Resilience effectiveness;
• Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
• Abides by the Governance and Resilience policies and procedures for the effective management and control of its processes; and
• Promotes and utilizes the Process Approach and Risk-based Thinking at work.
• Performs other RELATED functions that may be assigned by the immediate head.