Urgently hiring for one of our direct clients in the Philippines.
Job Title: Lead Associate - Voice & Accent Training
Location: Metro Manila
Work Mode: Onsite, Shifting schedule
Responsibilities
- Conduct voice and accent training sessions to improve agents spoken English, pronunciation, tone, and clarity.
- Provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients.
- Monitor and evaluate live or recorded calls, providing constructive feedback to agents.
- Conduct role-playing and mock calls to simulate real customer interactions for practice.
- Identify areas for improvement and customize training programs to meet individual and team needs.
- Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
- Conduct TNA for BAU Refreshers
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Required
- Amenable to Work Onsite at our Bridgetowne Site
- Must be at least College Level
- Must have at least 1-3 years of related experience
- Proven experience as a Voice and Accent Trainer or in a similar role in a BPO industry.
- Experience with training tools and methods to assess and improve communication skills.
- Excellent interpersonal and communication skills, with the ability to provide constructive feedback.
