Lead Associate - Operations (VIP Corporate Travel)

Qualifications:

• 3+ years Corporate Travel domain and VIP customer service experience with GDS Knowledge (Preferred Amadeus)
• Willing to work fully time onsite in Eastwood, Quezon City and shifting schedule
• Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
• In-depth travel industry knowledge, including domestic/international reservations and fare rules for North America regions

Responsibilities

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangement
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate the
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
• Work well under pressure, adapting quickly to change and adversity
• Go above and beyond to ensure a memorable experience with every interaction