3+ years Corporate Travel domain and VIP customer service experience with GDS Knowledge (Preferred Amadeus)
Willing to work fully time onsite in Eastwood, Quezon City and shifting schedule
Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
In-depth travel industry knowledge, including domestic/international reservations and fare rules for North America regions
Responsibilities
Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangement
Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate the
Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
Work well under pressure, adapting quickly to change and adversity
Go above and beyond to ensure a memorable experience with every interaction
