Salary: P700 - P800 per hour
Schedule: 9:00 PM - 2:00 AM PHT (5 hours a day; 25 hours a week)
What are we looking for
We are seeking a hands-on, client-focused L3 System Engineer with deep Microsoft expertise to join a Managed Services Provider environment. This role goes well beyond routine support. You will own escalations, design solutions, and serve as a trusted technical resource for SMB clients. You will work closely with clients, internal teams, and leadership to troubleshoot complex issues, optimize IT environments, and drive continuous improvement. This is a strong fit for someone who brings senior-level technical depth and the communication skills to match.
Experience
Skills Required:
- 3-5+ years of hands-on IT experience for L2 consideration; 5+ years for L3
- Strong background in MSP or client-facing IT environments
- Proven track record handling escalations and complex multi-system troubleshooting
Technical Skills
- Microsoft 365 and Azure administration
- Windows Server (2012 through 2022+) and desktop environments
- Active Directory and identity management
- Networking fundamentals including TCP/IP, VLANs, firewalls, and VPNs
- Virtualization platforms including VMware and Hyper-V
- RMM tools such as Kaseya or NinjaOne, and PSA systems such as Autotask or ConnectWise
Certifications (Preferred)
- Microsoft Certified: MS-900, AZ-104, or MS-102
- CompTIA Network+ or Security+
- Cisco CCNA is a plus
Preferred Qualifications
- Experience supporting hybrid environments and cloud migrations
- Familiarity with Microsoft Defender and broader Microsoft security tooling
- Exposure to compliance frameworks relevant to SMB clients
- Prior experience in a client-facing senior technical role within an MSP
Success Profile
- Technically sharp with the ability to work through ambiguous, multi-layered problems without hand-holding
- Client-first in approach, able to translate complex technical issues into clear, business-friendly communication
- Organized and proactive, manages priorities across multiple client environments without dropping the ball
- Collaborative with internal teams while fully capable of working independently when needed
- Committed to documentation and process improvement, not just putting out fires
What will you do
Technical Support and Escalations
- Serve as the primary escalation point for L2/L3 issues across endpoints, servers, and cloud environments
- Diagnose and resolve complex incidents via remote tools and on-site support when required
- Ensure timely ticket resolution in alignment with SLAs and client expectations
Microsoft and Cloud Administration
- Administer and support Microsoft 365 environments including Exchange Online, Teams, and SharePoint
- Manage Azure environments including virtual machines, Active Directory, and networking
- Oversee Active Directory, Group Policy, DNS, DHCP, and File and Print services
Infrastructure and Systems Engineering
- Configure, maintain, and troubleshoot Windows Servers, workstations, and virtualization platforms (Hyper-V, VMware)
- Manage backup and disaster recovery solutions including Datto, Veeam, and similar platforms
- Design and implement scalable IT solutions tailored to SMB client environments
Networking and Security
- Configure and support firewalls, switches, and VPNs including SonicWall, Fortinet, and Cisco
- Monitor and maintain endpoint protection, patching schedules, and security standards
- Conduct system and network assessments to identify risks and recommend improvements
Projects and Client Engagement
- Lead or support client onboarding, migrations, and infrastructure projects from scoping through delivery
- Participate in pre-sales technical discussions, solution design, and client consultations
- Build and maintain strong client relationships through proactive communication and follow-through
Documentation and Continuous Improvement
- Maintain accurate, up-to-date documentation of systems, configurations, and processes
- Recommend improvements to tools, workflows, and security practices
- Stay current with emerging technologies and developments within the Microsoft ecosystem
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our Client has more than 75 years of combined hands-on accounting and consulting experience, they provide the critical accounting and business advisory services you need to save costs and focus on growth.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
