L2 Service Desk (Philippines)
L2 Service Desk (Philippines)
MokshTechFresher
- Posted an hour ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Provide Level 2 and Level 3 technical support to end users via ticketing systems, remote tools, and phone/email
- Manage and resolve incidents and service requests using Ticketing, RMM, and MSP tools
- Administer Microsoft Intune (MDM) for device enrollment, compliance policies, application deployment, and endpoint security
- Support and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
- Handle Azure Active Directory / Entra ID user management, role assignments, and access controls
- Configure and troubleshoot Group Policy Objects (GPOs)
- Provide support for Azure Virtual Desktop (AVD) environments
- Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity issues)
- Diagnose and resolve printer-related issues (network & local printers)
- Deliver high-quality end-user support with clear communication and timely resolution
- Escalate complex issues when required and collaborate with L3/Infrastructure teams
- Maintain documentation, SOPs, and knowledge base articles
- Proven experience in L2/L3 Help Desk or Desktop Support roles
- Strong hands-on experience with Intune / MDM
- Experience working with Ticketing systems, RMM, and MSP tools
- Good knowledge of Microsoft 365 administration
- Hands-on experience with Azure AD / Entra ID
- Working knowledge of Group Policy management
- Experience supporting Azure Virtual Desktop (AVD)
- Basic understanding of network troubleshooting concepts
- Strong troubleshooting skills for end-user and printer issues
- Excellent verbal and written communication skills
- Customer-centric approach with strong problem-solving abilities
More Info
Key Skills
Microsoft 365 administration
Azure Virtual Desktop AVD
Azure AD Entra ID
MSP tools
About Company