Role Brief
A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.
Key Role Deliverables
- Manage and troubleshoot M365 + Google Workspace environments
- Provide advanced Windows & macOS endpoint support
- Use NinjaRMM (or similar) for monitoring, scripting, and automation
- Resolve 6+ tickets per day on average
- Handle 45 client environments with proactive maintenance during downtime
- Support MDR/SOC tools (Huntress or Field Effect preferred)
- Ensure high-quality communication and customer satisfaction
- Participate in small to medium IT tasks/projects when neede
Education Requirement
Bachelors degree in IT, Computer Science, or related field not required
Minimum Years of Experience in similar role
3-5 years in an L2 engineer or MSP support role
Technical System Experience
- M365 administration (Exchange Online, Teams, OneDrive, Entra/Azure
- AD)Google Workspace administra
- tionWindows 10/11 and macOS advanced troubleshoo
- tingRMM tools: NinjaRMM preferred, but Atera, N-able, ConnectWise, Kaseya, SuperOps also accept
- ableScripting: PowerShell (preferred) or
- BashSecurity exposure: MDR/EDR experience (Huntress or Field Effect highly benefic
- ial)Ticketing systems & KB documentation
