Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
The Onboarding to Resolution (O2R) L2 Operations Manager is the owner of the end-to-end execution of operational teams. The L2 Operations Manager ensures that standard processes are executed in a consistent and efficient manner. This role is responsible for the achievement of operational Key Performance Indicators (KPI) and champions and drives performance analysis, actions and ensures improvement plans are aligned to standard work processes and metrics. He/She sets continuous improvement operational objectives for his/her operational teams and ensures those objectives are met by identifying the opportunities to eliminate waste, drive efficiencies, or improve customer satisfaction.
The L2 Operations Manager is responsible for reporting out our metrics, articulating E2E action plans across teams and functions, and requesting help from the stakeholders. The L2 Operations Manager is also responsible for giving updates on our key projects and getting feedback and updates on key projects from our stakeholders, to ensure full E2E alignment across functions. The L2 Operations Manager will also be an escalation point for the stakeholders on key issues with partners or customers that need to be driven tactically to close.
Relative to the Strategic projects (such as D365 or Cloud MPS), the L2 Operations Manager provides operational insights and requirements to the Central team and Sub-Process Owners.
The L2 Operations Manager provides functional guidance to Operations Managers within his/her scope.
This role works with other operational execution teams and the Sub-Process teams. He/She coordinates closely with other Lexmark business functional teams & GBS end-to-end teams
