L2 Operations Lead – TSYS Platforms
Work Setup: Onsite at Ortigas, Pasig City
Employment Type: Permanent
Headcount: 1
Experience required: minimum 10+ years
Role Overview
We are looking for an experienced L2 Operations Lead with strong TSYS/card payment processing expertise to lead production support, incident management, technical troubleshooting, and operational stability.
Key Responsibilities
- Lead L2 production support, incident triage, troubleshooting, and Root Cause Analysis (RCA).
- Review and challenge TSYS solutions, ensuring performance, scalability, resilience, and operational readiness.
- Manage technical escalations and coordinate with TSYS, internal teams, and other stakeholders.
- Drive timely resolution of production issues and ensure adherence to SLAs.
- Provide technical leadership for high-pressure production and operational issues.
- Bridge ticket management with deep technical analysis and proactively identify production risks.
Key Requirements
- minimum of 10+ years of experience in TSYS or card/payment processing platforms.
- Strong hands-on experience with TSYS Platforms (TS2/Prime or equivalent).
- Experience in production support / L2-L3 operations.
- Knowledge of ISO 8583, SQL, Unix/Linux, and Database Management.
- Experience with Splunk, AppDynamics, or Dynatrace.
- Strong RCA, ticket management, analytical, and leadership skills.
- Strong stakeholder/vendor management and ability to handle critical production issues.
Hiring Process: Resume Screening Operations Interview
Must-Have Skills:TSYS Platforms | Production Support | ISO 8583 | SQL | Unix/Linux | Database Management | RCA | Ticket Management | Leadership
