L2 onsite/ EUC Engineer

Location: Carmona, Cavite 4116, Philippines

Key Responsibilities

• Provide L2 onsite EUC / desktop support to end users.
• Troubleshoot and resolve Windows OS, desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software incidents.
• Support laptops, desktops, monitors, docking stations, printers, and other peripherals.
• Perform device setup, configuration, installation, replacement, and troubleshooting.
• Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
• Handle user account, password, and access-related issues in coordination with relevant teams.
• Perform hardware break/fix and basic asset management activities.
• Follow standard operating procedures, escalation processes, and security guidelines.
• Maintain accurate incident/ticket documentation and provide timely status updates.
• Coordinate with remote L2/L3 teams and other technical teams when escalation is required.
• Ensure all onsite activities are completed within agreed SLA and quality standards.