At Flexicon Solution Inc., were on a mission to become the most trusted IT partner, enabling our clients to achieve their goals through personalized and forward-thinking digital solutions. We're currently looking for a L2 Application Support Engineer who is passionate, driven, and ready to make an impact.
Key Responsibilities
- Analyzing and providing effective incident resolution for technical issues from L1 Support
- Utilize MySQL syntax for database queries, maintenance, and performance optimization
- Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
- Write and maintain technical documentation to assist in optimizing problem-solving processes.
- Use Node.js development tools as needed and resolve system-related issues.
- Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure.
Qualifications
- 2+ years of experience as an L2 Application support experience.
- Familiarity with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker ..etc.
- Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
- Proficient in JavaScript, capable of writing and debugging code to resolve technical issues.
Why Join Us
- Competitive salary
- Inclusive and collaborative work culture
- Opportunities for growth and development
- Other perks: health benefits, birthday benefits, transportation and/or rental benefit (t&c applies).
