L1 Technician

About the Job Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Job Details Responsibilities - Respond to and resolve technical support requests via phone, email, or in-person. - Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices. - Install, configure, and maintain operating systems and software applications. - Assist with network connectivity issues and basic network troubleshooting. - Document and track support requests and resolutions in the ticketing system. - Escalate complex issues to higher-level support teams as necessary. - Provide excellent customer service and maintain a positive user experience. Salary & Benefits

• Employment Type: Full-Time Independent Contractor
• Department: Information Technology (IT)
• Job Level: Entry Level
• Experience: 2 Years
• Education: Diploma
• Qualification:
• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have connectwise experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have an Active NBI clearance.
• Pay: Hourly, $ 5.00 – 6.00
• Benefits:
• Break: Unpaid, 60 mins Working Hours - Monday: 07:00 - 17:00 - Tuesday: 07:00 - 17:00 - Wednesday: 07:00 - 17:00 - Thursday: 07:00 - 17:00 - Friday: 07:00 - 17:00 Additional Requirements
• Tech Requirements: Windows or Mac
• Language: English About the Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.