Job Description

1. Technical Support: Assist in resolving technical queries and providing support for the installation, maintenance, and troubleshooting of systems and equipment.

2. Customer Query Resolution: Respond promptly and professionally to high-frequency and basic customer inquiries through email, hotline, or ticketing systems, ensuring customer satisfaction and efficient resolution of issues.

3. Documentation and Reporting: Prepare technical reports, user manuals, and maintenance documentation to support internal teams and client needs.

4. Installation and Deployment: Support the installation and commissioning of systems, ensuring they meet operational standards and client requirements.

5. Learning and Development: Stay up to date with industry trends, emerging technologies, and best practices to continuously enhance technical and communication skills