L1 Support Engineer/ Desktop support

Job Details:

Location: Sing Joo Walk, Singapore

Work Mode: Work from Office (WFO) Onsite

Job Description:

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance with SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer based systems.
• Coordinate and work with third party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Interested candidates would request you to please share the below details in order to proceed further with your application.

• Current/last salary:
• Expected salary:
• Notice/how soon can join:
• Interview availability for virtual team's interview tomorrow: