L1 Payment Operations Specialist

Core Responsibilities:

• Manage payment operations, billing inquiries, and account verification cases
• Investigate payment disputes, refunds, and billing discrepancies
• Resolve escalated payment issues through outbound calls, emails, and messaging
• Conduct research and background verification to support case resolution
• Generate Payment Operations reports and maintain accurate records
• Collaborate with internal teams to ensure timely resolution of customer issues

Qualification and Skills:

• 5+ years of Customer Service or Payment Operations experience in an offshore/BPO environment
• Strong experience handling payment disputes, billing concerns, refunds, or collections
• Excellent written and verbal English communication with confident outbound calling skills
• Proven research and problem-solving abilities with strong attention to detail
• Banking or financial services experience is an advantage
• Experience with CRM or payment/ticketing platforms is preferred