Job Description – L1 IT Support Engineer
Location: BGC, Taguig -Onsite
Employment Type: Full‑Time
Job Summary
The L1 IT Support Engineer will support the engineering team in delivering technical solutions, troubleshooting issues, and maintaining systems under the guidance of senior engineers. This role is ideal for fresh graduates or early‑career professionals who are eager to learn, grow their technical skills, and gain hands‑on experience in a professional environment.
Key Responsibilities
- Assist senior engineers in daily engineering and technical tasks
- Liaise with customers remotely and via telephone / video for helpdesk tasks
- Support troubleshooting of basic system, application, or technical issues
- Perform routine checks, documentation, and reporting as required
- Follow established processes, standards, and technical guidelines
- Collaborate with team members on assigned tasks and projects
- Learn and apply new tools, systems, and technologies used by the team
- Provide timely updates and escalate issues when necessary
- Maintain proper documentation of work performed and solutions applied
Qualifications
- Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field
- Minimum 2 years of work experience, preferably in MSP
- Basic understanding of engineering or technical concepts relevant to the role
- Willingness to learn and adapt in a fast‑paced technical environment
- Good problem‑solving and analytical skills
- Strong communication and teamwork skills
Preferred Skills
- Familiarity and experience using Microsoft 365 Administration:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- User and license management
- Basic security and compliance concept
- Strong background in customer service
- Exposure to operating systems, software applications, or technical platforms
- Knowledgeable in documentation and ticketing
- Ability to follow instructions and work under supervision
Work Setup & Expectations
- Amenable to onsite, and shifting schedules as required
- Willing to work in a collaborative team environment
- Committed to continuous learning and skill development
What We Offer
- Hands‑on training and mentorship from experienced engineers
- Opportunities for professional growth and career progression
- Supportive and collaborative work environment
- Competitive compensation and benefits
