Build Deeper MSP Expertise Across Cloud, Server, and Network Environments
Move beyond routine IT support into an environment where every client infrastructure presents a different technical challenge. As an L1.5-L2 MSP Engineer, you'll troubleshoot Microsoft 365, Exchange Online, Azure AD, Intune, Windows Server, LAN, WAN, and VPN environments while strengthening your capabilities across modern managed services. Bring your MSP experience into a role offering a sign-on bonus and broader technical exposure. With award-winning Emapta, top 1% talent gains global experience, continuous development, career stability, and room to grow.
Snapshot
Employment Type: Full-time
Work Setup: Hybrid, Ortigas
Salary: Up to PHP 50,000 + Sign-On Bonus
Shift: Day Shift, Consecutive Off
Qualifications
- Minimum 1 year of MSP or IT service delivery experience, supporting multiple client or business technology environments
- Hands-on experience administering and troubleshooting Microsoft 365, Exchange Online, Azure Active Directory/Microsoft Entra ID, and Intune
- Strong troubleshooting capability across Windows Server, Active Directory, DHCP, DNS, and Group Policy
- Solid networking knowledge with hands-on troubleshooting of LAN, WAN, VPN, routing, and switching
- Experience supporting FortiGate, Meraki, or comparable firewall and network technologies
- Familiarity with backup and disaster recovery platforms such as Veeam or Datto
- Strong technical troubleshooting, customer service, documentation, and English communication skills
- Certifications such as AZ-104, MCSA, Fortinet NSE, CompTIA Network+, or equivalent are advantageous
Responsibilities
- Diagnose and resolve issues involving DHCP, DNS, Group Policy, and Active Directory, handling advanced incidents independently while supporting intermediate-level cases with guidance when needed.
- Deliver remote and onsite technical support across Microsoft 365, Windows Server, Azure Active Directory, and Microsoft Intune environments.
- Maintain and support client network infrastructure, including FortiGate and Meraki firewalls, switches, and VPN connectivity.
- Handle escalated service requests from the support team and progress incidents within agreed service-level targets.
- Oversee backup platforms and recovery processes to help protect client data and maintain restoration readiness.
- Complete patching, software upgrades, preventive checks, and other routine system maintenance activities.
- Keep clients informed throughout the support process by providing clear, timely updates until resolution.
- Prepare and update technical documentation, standard procedures, and client environment records.
Benefits
- Competitive Salary Package with sign-on bonus
- Day Shift schedule
- Hybrid work arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
