L&D Business Intelligence Manager

L&D Business Intelligence Manager (Reporting Manager & LMS Administrator)

Position Summary

The Reporting Manager & LMS Administrator is responsible for developing, maintaining, and optimizing Learning & Development (L&D) reporting solutions that provide visibility into training effectiveness, learner performance, operational readiness, and project progress. This role serves as the primary owner of L&D analytics, dashboards, and reporting infrastructure while also supporting Learning Management System (LMS) administration and governance.

The ideal candidate combines strong analytical and technical reporting skills with the ability to translate data into actionable insights for business leaders, training teams, and clients.

Key Responsibilities

Reporting & Analytics

• Design, develop, and maintain interactive dashboards and reporting solutions for Learning & Development initiatives.
• Create automated and recurring reports that track:
• Training completion rates
• Learner scorecards and assessment performance
• Certification and compliance status
• Project implementation status
• Training effectiveness metrics
• Operational readiness indicators
• Key Learning & Development KPIs
• Partner with Instructional Design, and Training teams to define reporting requirements and success metrics.
• Ensure data accuracy, integrity, and consistency across reporting platforms.
• Develop executive-level reporting packages and business reviews.

Dashboard Development

• Build and enhance dashboards using business intelligence tools.
• Create data visualizations that simplify complex information and support decision-making.
• Identify opportunities to automate manual reporting processes and improve reporting efficiency.
• Establish reporting standards, governance practices, and documentation.

LMS Administration

• Administer and maintain the Learning Management System (LMS).
• Manage course assignments, enrollments, learning paths, certifications, and user records.
• Support course launches, updates, and retirements.
• Troubleshoot LMS issues and partner with vendors or internal stakeholders when necessary.
• Generate LMS-based reports and ensure proper data capture for reporting purposes.
• Maintain LMS configuration, permissions, and learner data integrity.

Stakeholder Management

• Consult with leaders to understand reporting needs and business objectives.
• Translate data into meaningful business insights and recommendations.
• Conduct reporting reviews and present key findings to internal and external stakeholders.
• Support strategic L&D initiatives through data-driven decision making.

Qualifications

Required

• Bachelor's degree in Business, Analytics, Information Systems, Learning & Development, or related field.
• 3+ years of experience in reporting, business intelligence, analytics, Learning Operations, or similar roles.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel.
• Experience creating dashboards and visual reports.
• Excellent communication and presentation skills.
• Ability to interpret data and provide actionable insights to stakeholders.
• Strong attention to detail and commitment to data accuracy.

Preferred

• Experience administering a Learning Management System (LMS).
• Experience with business intelligence and visualization tools such as:
• Power BI
• Tableau
• Looker Studio
• Similar reporting platforms
• Experience supporting Learning & Development, Training Operations, or Human Resources functions.
• Knowledge of training metrics, learning analytics, and adult learning environments.
• Experience with data automation, integrations, or reporting databases.
• Project management experience is a plus.

Success Measures

Success in this role will be measured by:

• Accuracy and reliability of reporting outputs.
• Timeliness of dashboard and report delivery.
• Adoption and utilization of reporting solutions by stakeholders.
• Improvement in reporting automation and efficiency.
• Quality of insights provided to support business decisions.
• Effective administration and maintenance of LMS processes and data.
• Visibility and tracking of key Learning & Development performance metrics.