KYC Team Lead

KYC Team Lead – Risk & Compliance

We're looking for a hands-on Team Lead to run a pod of KYC Analysts within our Risk & Compliance function. You'll own the day-to-day rhythm of the team — output, quality, and people — while acting as the front line for coaching, escalation, and process improvement.

What you'll own:

• Full ownership of a KYC analyst pod's SLA attainment, accuracy, throughput, and adherence numbers.
• Daily workload distribution and queue management, shifting capacity as needed to hit volume targets.
• Sign-off authority on escalated or higher-risk case files that require supervisory review.
• Leading daily stand-ups and weekly one-on-ones, using scorecards and quality audit results to guide coaching conversations.
• Building new analysts up to speed, flagging performance tiers, and stepping in quickly when someone's trending off track.
• Working alongside the Quality team to investigate recurring error patterns and deciding whether the fix is coaching, refresher training, or a procedure update.
• Tracking attendance, shrinkage, and schedule adherence, with clean documentation supporting any capacity-related decisions.
• Keeping an eye on retention risk — recognizing good performance and catching early signs of disengagement before they become attrition.
• Flagging operational red flags (spikes in volume, system downtime, unclear procedures, staffing gaps) up to leadership along with a recommended path forward.
• Feeding pod-level performance summaries and root-cause context into business review prep.
• Getting new team members ramped, looping in the Training team to patch any gaps that show up along the way.

What you bring:

• Prior experience as a KYC Team Lead or equivalent frontline supervisory role.
• 3–5 years in KYC / AML-adjacent work.
• At least 3 years leading or supervising a team.
• Based in the Philippines with legal authorization to work there.