About the Team:
The Financial Crime Unit (FCU) operates as a managed services and advisory delivery organization supporting global financial institutions across Know Your Customer (KYC), Customer Due Diligence (CDD), and financial crime compliance.
KYC SMEs play a critical role in bridging policy interpretation, delivery execution, and advisory support, ensuring regulatory expectations are translated into practical, high-quality outcomes across both managed services and consulting engagements.
Role Summary:
The KYC Subject Matter Expert (SME) serves as a trusted authority on KYC policy, regulatory interpretation, and complex case handling. The role provides expert guidance to analysts, quality reviewers, and delivery leads, while also supporting advisory discussions, client queries, and solution design when required.
This role combines deep domain expertise, judgment, and influence, operating across delivery, quality, and advisory contexts to ensure consistent and defensible KYC outcomes.
Key Responsibilities:
As a KYC SME, you will be responsible for:
Policy & Technical Expertise
- Acting as the primary point of contact for KYC policy interpretation, procedural guidance, and regulatory clarifications
- Reviewing and advising on complex, high-risk, or non-standard KYC cases and client scenarios
- Interpreting regulatory updates and translating them into practical guidance for delivery teams
- Supporting policy impact assessments and procedural updates
Delivery & Quality Enablement
- Providing expert support to analysts and QC teams on quality findings, escalations, and judgment calls
- Participating in quality calibrations and alignment discussions to ensure consistent application of standards
- Supporting internal quality assurance initiatives and regulatory readiness activities
- Acting as a senior escalation point for policy- or risk-related delivery issues
Advisory & Stakeholder Engagement
- Supporting advisory workstreams, client discussions, and solution design related to KYC frameworks and operating models
- Collaborating with global teams and engagement leads on policy questions, remediation approaches, and regulatory expectations
- Contributing SME input to proposals, process improvements, and client deliverables where applicable
Capability Building
- Facilitating induction, refresher, and targeted training sessions on KYC policies and regulatory developments
- Supporting knowledge sharing and continuous capability uplift across delivery and quality teams
What We Are Looking For:
- Bachelor's degree or college graduate in Accounting, Finance, Business, Economics, or a related field
- Minimum of two (2) years of experience as QC, SME, or Compliance Officer
- Strong working knowledge of global KYC regulations and client-specific policy frameworks
- Experience supporting quality assurance, escalations, or advisory discussions
- Ability to assess complex risk scenarios and exercise sound professional judgment
- Strong written and verbal communication skills, with the ability to engage senior stakeholders
- Intermediate proficiency in Microsoft Excel and other MS Office tools
Certifications (Advantage):
AML- or financial crimerelated certifications such as CAMS, ICA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and subject matter expertise are prioritized.
Must be amenable to work onsite from Mondays-Fridays in Ayala, Makati under a shifting schedule (Morning/Midshift)
