Job Title: Korean Senior Sales Account Manager
Employment Type: Full-Time, On-Site
Location: Metro Manila (Pasay), In person
Job Overview
Smartwork Services, Inc. is looking for a dedicated Korean Senior Sales Account Manager who will play a key role in retaining clients, maintaining strong business relationships, and ensuring consistent account growth. This role focuses on managing existing client accounts, nurturing leads who have shown interest in our services, and ensuring that every client receives exceptional support throughout their journey with us.
You will act as a trusted point of contactbuilding rapport, providing clear guidance, and helping clients stay confident and engaged with our platform. This position requires professionalism, proactive communication, and the ability to maintain long-term client satisfaction.
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Key Responsibilities
- Manage assigned client accounts and ensure continuous customer satisfaction.
- Maintain regular communication with clients through phone, chat, or email.
- Provide clear explanations of platform features and assist with account queries.
- Proactively identify client needs and coordinate with internal teams for fast resolution.
- Build long-term relationships by maintaining trust, professionalism, and consistent follow-ups.
- Understand client concerns and provide simple guidance, even for beginner-level users.
- Maintain accurate documentation of all communications and account updates.
- Contribute to retention targets, account activity levels, and overall client engagement.
What We're Looking For
- Proven experience in Account Management, Client Retention, or Customer Success.
- Strong sales and relationship-building skills.
- Excellent communication skills Korean required; English preferred.
- Ability to explain concepts clearly, especially to beginners or older clients.
- Proactive, independent worker who can manage time well and operate with minimal supervision.
- Comfortable engaging clients via phone calls and messaging platforms.
- Strong attention to detail and ability to maintain organized records.
Preferred Skills & Experience
- Background in sales, customer support, BPO, or financial services.
- Ability to build trust quickly and maintain strong rapport.
- Experience dealing with international markets and flexible time zones.
- Multilingual skills: Korean & English.
- Familiarity with automated trading systems or financial technology tools.
Compensation & Benefits
- Competitive base salary
- Performance-based commissions
- New-client incentive bonuses
- Paid training
- Health insurance
- Company events and staff meals
- Opportunities for career growth
- Pay raise based on performance
Additional Details
- Job Type: Full-Time, Permanent (Fresh graduates are welcome)
- Work Setup: On-site (Pasay)
- Must be able to reliably commute or relocate before starting work.
Languages Required:
- Korean (Required)
- English (Preferred)
