Korean-English Bilingual IT Service Desk

Korean Bilingual IT Service Desk Specialist

Location: Eton Centris, Quezon Avenue, Quezon City

Work Setup: Hybrid – 3 days onsite / 2 days WFH (However, should there be future policy changes, employees may be required to report onsite full-time)

Schedule: Shifting Schedule

Employment: Full-Time

Key Responsibilities

• Serve as the first point of contact for IT-related concerns via phone, email, and chat
• Troubleshoot basic hardware, software, operating system, and network issues
• Provide remote desktop support to end users
• Log, monitor, and track incidents using ITSM tools
• Escalate complex technical issues to the appropriate support teams
• Ensure SLA compliance and maintain high customer satisfaction

Qualifications

• Fluent in Korean and English, both spoken and written
• Strong communication and customer service skills
• IT Service Desk, Helpdesk, or Technical Support experience is preferred
• Familiarity with ITSM platforms and remote support tools is an advantage
• Strong technical aptitude and willingness to learn
• Amenable to shifting schedules
• Amenable to a hybrid work setup

Open to Trainable Candidates!

Candidates with limited IT Service Desk experience may be considered if they have:

• Strong Korean and English communication skills
• Relevant technical exposure or basic troubleshooting knowledge
• Willingness to learn and adapt in a fast-paced environment
• TSR or CSR/TSR experience, including candidates from the retail industry, may also be considered if they demonstrate strong technical aptitude