Role Overview
We are looking for Korean-English bilingual IT Service Desk L1 professionals who can provide frontline technical support to global users. The role will handle end-user concerns through multiple channels and ensure timely resolution in line with SLA requirements.
Key Responsibilities
- Serve as the first point of contact via phone, email, and chat
- Troubleshoot hardware, software, OS, and basic network issues
- Provide remote desktop support to end users
- Log and track incidents using ITSM tools
- Escalate complex issues as needed
- Ensure SLA compliance and high customer satisfaction
Qualifications
- Fluent in Korean and English, both spoken and written
- Strong communication and customer service skills
- IT Service Desk / Technical Support experience is preferred
- Familiarity with remote support tools and ITSM platforms is an advantage
- Amenable to working onsite and on a shifting schedule
