Korean Bilingual (Customer Service) | Quezon City

This role supports global map operations for a leading search engine company. Associates are responsible for moderating listings, ensuring accuracy, and meeting turnaround times. The Manila site operates as a backup to Hyderabad, handling multiple projects. Korean bilingual capability is required to support language‑specific tasks and cultural context.

Job Description:

· Moderate map listings with >98% accuracy

· Complete tasks within defined SLA/TAT timelines

· Handle inbound/outbound calls with professionalism

· Track and manage personal performance metrics

· Exercise judgment to ensure correct information is updated on maps

· Aim for 100% user satisfaction and zero escalations

· Identify areas of opportunity and escalate to supervisors

· Flexibility to work graveyard shifts and weekends

Qualifications:

· At least 2nd year college completed

· Comfortable working with explicit/sensitive content

· Proficient in MS Office; typing speed of 30 WPM

· Fair knowledge of Google Maps navigation and geography

· Excellent communication skills in English and Korean; strong cultural awareness

· Strong analytical, search, and customer service orientation

· Willing to work onsite in Quezon City, Metro Manila, in 24×7 rotational shifts