Korean Bilingual CSR

RSD Human Resource Management Consultancy is a dynamic and forward-thinking organization specializing in providing tailored HR solutions to meet the diverse needs of businesses. With a commitment to excellence, RSD partners with clients from various industries to deliver expert recruitment, training, and strategic HR planning. The consultancy prides itself on a people-centric approach, ensuring both client and employee satisfaction. Join RSD and be part of a team that values innovation, collaboration, and professional growth.

This is a full-time hybrid role for a Korean Bilingual Customer Service Representative (CSR), based in Taguig with opportunities for remote work. The CSR will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Responsibilities include providing exceptional customer support through various communication channels, maintaining a positive customer experience, and accurately documenting interactions for record-keeping.

• Proficiency in Customer Service, ensuring prompt and effective resolution of customer needs
• Experience in Customer Support roles, focusing on clear communication and problem-solving
• A strong ability to enhance Customer Satisfaction by providing friendly and empathetic service
• Skills in building and managing Customer Experience, identifying opportunities for improvement
• Bilingual proficiency in Korean and English is required
• Strong organizational, multitasking, and communication skills
• Previous experience in a customer-facing role, preferably in a similar industry
• Ability to work both onsite in Taguig and remotely as required