Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Key Job Elements Include:
- Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base
- Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities
- Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides
- Own the content review and approval process, ensuring consistency, grammar, formatting, and style
- Monitor usage data to recommend content improvements
- Maintain content quality standards, templates, and version control
- Manage the backlog of content requests and ensure timely completion
- Participate in production meetings and development sprints
- Support continuous improvement initiatives related to content optimization and user experience
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Excellent writing, editing, grammar, and language skills
- Strong organizational and time management abilities
- Effective interpersonal and collaboration skills
- Ability to manage multiple content streams simultaneously
- Expert PC skills (Word, PowerPoint, Excel)
- Strong attention to detail and commitment to quality
- Ability to interact effectively with employees at all organizational levels
Required
- Two years of college or equivalent experience in writing, communications, or technical training
Preferred Technical And Professional Experience
Preferred Behaviors:
- Focused, enthusiastic, and flexible
- Creative thinker with ability to simplify complex information
- Ability to work independently or within a team
- Comfortable working under deadline pressure and shifting priorities
Preferred Experience
- Telecom or contact center content development experience
- Experience with knowledge‑base publishing systems or content management tools
Preferred
- BA/BS degree in Technical Writing, Communications, Business, or a related field
