Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What Truly Sets Us Apart Is How We Work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
The role
The Key Customer Executive is responsible for driving sustainable and profitable growth across assigned National Chain Accounts within the Food Service channel. The role focuses on developing strong customer partnerships, leading strategic business planning, and executing growth initiatives that increase revenue, market penetration, and customer satisfaction. The position serves as the primary point of contact for key customers, ensuring alignment between customer objectives and company goals while delivering mutually beneficial business results
What You'll Be Responsible For
- Manage and grow assigned National Chain Accounts to achieve volume, revenue, profit, and market share objectives
- Lead business reviews, performance tracking, and strategic discussions with customers
- Lead product ideation sessions with National Chain customers to identify emerging consumer trends, menu gaps, and growth opportunities.
- Initiate activation opportunities and lead cross-functional efforts to implement impactful customer programs, product launches, and limited-time offers (LTOs) that deliver incremental growth
- Monitor sales performance, customer trends, competitor activities, and market developments to identify new growth opportunities.
- Coordinate with Marketing, Supply Chain, Finance, Demand Planning, Customer Service, and Operations teams to ensure seamless execution.
- Resolve customer concerns, service issues, and operational challenges in a timely manner.
We're Looking For Someone Who
- Has experience in sales within Food Service channel and can operate confidently in a dynamic, fast-paced environment while managing complex customer relationships and delivering business growth.
- Thinks end-to-end and takes ownerships for results
- Is comfortable working in a fast-moving, evolving organisation
- Values collaboration, clarity and low-ego ways of working
What You'll Get
Alongside meaningful work and strong development, we offer a reward package that typically includes
- Market-competitive pay and performance related rewards
- Flexible ways of working
- Support for health, wellbeing and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Monetary incentives based on KPI monthly targets
Why join us
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional Information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
