Key Accounts Manager - The Medical City Clinic

The Medical City Clinic is looking for a Key Accounts Manager to join our growing team. This roles drives continuous traffic of patients availabing health services from various The Medical City Clinics.

A. Sales Management

1. Directs and coordinates sales activities.
2. Reviews operational records and sales reports to determine profitability.
3. Monitors customer preferences to determine sales priorities.
4. Ensures achievement of approved annual sales targets.
5. Acquires the required number of new major corporate clients monthly.
6. Promotes key TMC Clinic services including:

• Clinic Management
• Central Laboratory
• Annual Physical Examination

B. Account Management

• Resolves customer complaints regarding sales and services.
• Develops client engagement and customer satisfaction programs.
• Maintains client relationships through regular visits and business development activities.

C. Lead Generation

• Prospects, generates, qualifies, processes, and follows up sales leads.

D. Customer Relations Management

• Ensures prompt resolution of customer concerns.
• Monitors customer experience.
• Recommends solutions by coordinating with internal stakeholders.

E. Administrative Efficiency

• Presents reports requiring management decisions.
• Creates presentations and submits required reports.
• Performs other duties as assigned.

Qualifications:

A. Education: Graduate of BS Business Administration, BS Marketing, or any related course.

B. Experience: Preferably with more than six (6) years of relevant experience in Key Accounts Management.

C. Knowledge, Skills, and Abilities

• Strong negotiation skills
• Leadership skills
• Excellent communication skills
• Exceptional customer service skills
• Project Management skills
• Problem-solving and decision-making skills
• Risk Management skills