Key Accounts Manager, ShopeePay

3-5 Years

Save

Early Applicant

Job Description

Job Description

Category Ownership

Own the end-to-end performance of the Bills Payments category and be accountable for delivering business growth in line with the Digital Products roadmap.
Develop and execute category strategies focused on increasing transaction volume, customer adoption, revenue, and overall profitability.
Identify opportunities to improve commercial performance through pricing, promotional mechanics, operational efficiencies, and new product initiatives.

Business Development & Partner Management

Manage strategic relationships with biller aggregators, billers, and other key partners.
Identify and pursue opportunities to expand the category through new merchant acquisitions and partnerships supported by well-developed business cases.
Lead commercial negotiations, contract reviews, project implementation, and partner launches.
Serve as the primary liaison between internal stakeholders and external partners to ensure seamless execution.

Performance Management & Analytics

Monitor category and partner performance against key business metrics.
Analyze raw performance data to identify trends, diagnose issues, and recommend strategic actions or pivots.
Conduct regular business reviews with partners, including performance reporting, forecasting, and growth planning.
Develop recommendations to optimize partner performance and improve customer experience.

Strategy & Market Intelligence

Conduct competitor and market analyses to identify emerging trends, promotional opportunities, and areas for business improvement.
Conceptualize, execute, and evaluate growth initiatives and promotional campaigns that drive customer engagement and business performance.
Provide strategic recommendations to leadership based on market insights and data-driven analysis.

Cross-Functional Collaboration

Work closely with Product, Marketing, Operations, Finance, Legal, and other cross-functional teams to successfully execute business initiatives.
Manage project timelines and ensure timely delivery of launches and strategic initiatives.

Requirements

Bachelor's Degree in Business, Marketing, Economics, Finance, or a related field.
At least three (3) years of experience in Business Development, Category Management, Key Account Management, or a related commercial role.
Experience in bills payment, biller management, aggregators, ISVs, fintech, or digital payments is an advantage.
Strong commercial acumen with the ability to identify growth opportunities and build sound business cases.
Excellent analytical skills with the ability to interpret raw data, identify trends, and translate insights into actionable business recommendations.
Strong negotiation, stakeholder management, and relationship-building skills.
Excellent written and verbal communication skills.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Self-driven, proactive, and comfortable taking ownership with minimal supervision.
Adaptable and able to pivot quickly in a fast-paced environment.