Key Account Specialist

3-5 Years

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Early Applicant

Job Description

Job Description

Acquire and maintain strong, strategic relationships with key clients and decision-makers
Gain deep insight into client goals to deliver tailored solutions
Resolve client issues and manage conflicts professionally
Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
Establishing and maintaining relationships with offline and online merchant partners
Monitor sales performance and contribute to business growth strategies
Supported back-office operations and communication across departments to deliver seamless service.
On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.

Qualifications

Bachelor's degree in Business Administration, Sales, Marketing or any related field
Have at least 3-5 years of experience in sales or customer service role
Experienced in the Industry of any electronic service provider
Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
Understanding of fintech platforms and transaction workflows
Strong analytical thinking and problem-solving skills
Solid understanding of sales metrics and performance tracking
Skilled at managing multiple client accounts simultaneously

Skills

Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes.
Adaptability in a fast-paced, tech-driven environment
Plus, if experienced and knowledgeable with merchant API's and POS integration
Deep knowledge and understanding of mobile wallets
Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients.
Managing high-value client portfolios (e.g., merchants, billers, partners)
Maintaining and growing long-term client relationships
Developing account strategies and sales plans
Identifying upsell/cross-sell opportunities