Key Account Manager

About the Role

LeadSquared is looking for a customer-centric and commercially driven Senior Lead - Key Account Manager to manage and grow a portfolio of strategic Healthcare and HealthTech customers in the US market.

In this role, you will own customer relationships end-to-end, driving renewals, expansion opportunities, and long-term customer success. You will work closely with cross-functional teams to ensure customers realize maximum value from LeadSquared's platform while identifying opportunities to grow revenue.

This is an individual contributor role that requires strong account management, consultative selling, and executive stakeholder management skills.

Key Responsibilities

• Own and manage a portfolio of strategic US Healthcare and HealthTech accounts.
• Drive revenue growth through renewals, upsell, and cross-sell opportunities.
• Build trusted relationships with CXO and senior business stakeholders.
• Conduct Quarterly Business Reviews (QBRs) to showcase business value, adoption, and future growth opportunities.
• Drive customer adoption, satisfaction, retention, and long-term account health.
• Partner with Product, Customer Success, Implementation, and Support teams to deliver an exceptional customer experience.
• Act as the voice of the customer by proactively managing risks, escalations, and business priorities.
• Maintain accurate account plans, revenue forecasts, and CRM hygiene.
• Identify customer needs and recommend solutions that align with their business goals.
• Consistently achieve revenue retention and account growth targets.

Who Should Apply

• 6–10 years of experience in Key Account Management, Customer Success, or Enterprise Account Management.
• Experience managing strategic B2B customers, preferably within SaaS, Healthcare, or HealthTech.
• Proven track record of driving renewals, account expansion, and customer retention.
• Strong executive presence with the ability to influence CXO-level stakeholders.
• Excellent communication, negotiation, and presentation skills.
• Customer-first mindset with a consultative approach to solving business challenges.
• Ability to work independently in a fast-paced, high-growth environment.
• Experience working with CRM platforms (LeadSquared experience is an added advantage).

Preferred Skills

• Enterprise SaaS account management
• Strategic relationship management
• Revenue retention and expansion
• Executive stakeholder management
• Quarterly Business Reviews (QBRs)
• Commercial negotiations
• Forecasting and pipeline management
• Customer Success
• Cross-functional collaboration