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Key Account Manager - FMCG (Health)-BGC (1)
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Key Account Manager - FMCG (Health)-BGC (1)
Lazada Group- Posted 14 hours ago
- Be among the first 10 applicants
Job Description
Job Description
The role
As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.
Key Tasks & Responsibilities
Solutions Architect
. Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics among others.
. Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution.
Performance Consultant
. Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.
. Identify areas of improvement and work closely with sellers to develop action plans for growth.
Relationship Manager
. Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.
. Gather feedback, understand challenges, and provide on-site support to improve seller experience.
Engagement Champion
. Present and promote our platform's various features, programs, and solutions to sellers.
. Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.
. Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.
As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.
Key Tasks & Responsibilities
Solutions Architect
. Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics among others.
. Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution.
Performance Consultant
. Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.
. Identify areas of improvement and work closely with sellers to develop action plans for growth.
Relationship Manager
. Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.
. Gather feedback, understand challenges, and provide on-site support to improve seller experience.
Engagement Champion
. Present and promote our platform's various features, programs, and solutions to sellers.
. Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.
. Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.
Job Requirements
Qualifications & Skills
. Proven track record of successful negotiations and relationship management
. Can easily build rapport and relationship to assigned Key Accounts in the sub-category
. Excellent communication and interpersonal skills.
. Ability to analyze data and draw actionable insights.
. Proactive problem-solving skills and a customer-centric mindset.
. Willingness to travel for on-site seller visits.
. Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
. Strong understanding of e-commerce operations and marketplace dynamics (preferred).
. Proven track record of successful negotiations and relationship management
. Can easily build rapport and relationship to assigned Key Accounts in the sub-category
. Excellent communication and interpersonal skills.
. Ability to analyze data and draw actionable insights.
. Proactive problem-solving skills and a customer-centric mindset.
. Willingness to travel for on-site seller visits.
. Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
. Strong understanding of e-commerce operations and marketplace dynamics (preferred).
More Info
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