Key Account Manager

The Key Account Manager will be responsible for managing key client accounts, developing and implementing business plans, providing exceptional customer service, and overseeing key account relationships on a day-to-day basis.

New Revenue Generation

• Generate new revenue through new customer acquisition and/or generate more revenue from assigned base accounts
• Maintain base account revenue by eliminating or reducing the chance of churn
• Contract renewal and negotiation
• Maintain a healthy sales funnel that has integrity of at least 3x of the monthly new revenue target

Account Management

• Develop good working relationships at all levels within the customer's environment – decision maker, influencer, buyer
• Be the main point of contact for customers
• Regularly visit and communicate with customers, relaying any customer feedback to the organization

Reporting and Market Information

• Regular updates on the CRM, ensuring all customer information is complete and updated
• Regular and prompt reporting of performance
• Relay market and competitive information gathered to internal teams

Qualifications

• At least 5 years of corporate/enterprise sales experience in Telecom, IT, or High Tech Solutions
• Manage and grow enterprise accounts across IT, ICT, Cloud, Security, and Network solutions
• Build strong client relationships as a trusted business advisor.
• Identify opportunities for upselling and cross-selling telecom and technology solutions.
• Deliver end-to-end solutions aligned with client needs.
• Handle client escalations and ensure a high level of customer satisfaction.
• Analytical Skills and Business Planning
• Account Management and Customer Service
• Experience in managing Key Accounts
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Knowledge of the telecommunications industry and ICT is a plus