Kapamilya Digital Support Specialist (CSR) | iCONN

About the role

iCONN, an ABS-CBN subsidiary, is looking for enthusiastic and customer-focused individuals to join our dynamic call center team in Quezon City, Metro Manila

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As a Kapamilya Digital Support Specialist, you will play a key role in delivering exceptional customer service and support to our valued clients. This full-time opportunity offers hands-on experience, career growth, and the chance to thrive in a supportive and collaborative work environment.

What you'll be doing

• Handle and respond to customer inquiries, concerns, and requests in a professional and empathetic manner.
• Troubleshoot and resolve customer issues promptly and effectively.
• Maintain a high level of product knowledge to provide accurate and relevant information to customers.
• Document customer interactions and update customer records accordingly.
• Adhere to company policies and procedures to ensure a consistent and positive customer experience.
• Collaborate with cross-functional teams to identify and implement process improvements.

What we're looking for

• At least a Senior High School graduate or 2nd Year College level (old curriculum)
• Proficient in using digital technologies, including but not limited to application-based services and various social media platforms
• Strong customer service orientation
• Willing to work on cyclical shifts, holidays, and in a fast-paced environment
• Ability to use desktop computer systems with a typing speed of at least 40 words per minute
• Excellent oral and written communication skills
• Must be amenable to work onsite at the ABS-CBN Compound, Quezon City