Junior Technical Support Specialist (Remote-USA)

WHO WE ARE

High Rise Financial is a fast-growing financial and medical liens company. We have two service offerings:

• Plaintiff Cash Funding: We provide money upfront to clients who are hurt due to an accident, instead of having to wait for their legal case to settle. We take pride in helping our community by keeping our injured clients financially afloat during difficult times due to an accident that was not their fault.
• Doctors and Surgery Centers on Lien: We have a network of doctors, surgery centers and hospitals that treat personal injury victims on lien. We provide funding for surgery centers and hospital fees. We also assist with doctor scheduling and coordinating client medical care.

We are quickly becoming a leader in the space known for our high ethical standards, clearly defined terms, and fair repayment for personal injury victims. High Rise Financial provides law firms with a trusted source to refer their clients and buy them time to get the award amounts their clients deserve.

Don't take our word for it. Check out our Google and Yelp reviews and come be a part of our winning team!

REMOTE POSITION & HOURS

This is a remote position, where you would be living and working outside the United States from your own home. We offer training for all our job duties. You will not be an employee of High Rise Financial as you will be living and working in your native country, outside of the United States.

Hours: 6:00 A.M. 2:30 P.M. PST

Days per week: Monday Friday (USA calendar)

WHAT YOU'LL DO

We are seeking a motivated Junior Technical Support Specialist to join our remote team. This entry-level position is perfect for someone looking to launch their career in technical support while working with cutting-edge systems and technologies. You'll provide first-line technical assistance to users, troubleshoot system issues, and help maintain our IT infrastructure.

Key Responsibilities:

1. User Support & Troubleshooting

• Respond to technical support requests via phone, email, and chat
• Diagnose and resolve hardware, software, and network connectivity issues
• Provide step-by-step guidance to end users for technical problems

2. System TSS & Maintenance

• Monitor system performance and identify potential issues
• Assist with routine system maintenance and updates
• Support user account TSS and access permissions
• Document system configurations and troubleshooting procedures

3. Remote Support Operations

• Use remote desktop tools to diagnose and fix user issues
• Escalate complex technical problems to senior support staff
• Maintain accurate records of all support interactions
• Follow established protocols and security procedures

4. Collaboration & Learning

• Work closely with IT team members to resolve escalated issues
• Stay updated on new technologies and support procedures
• Contribute to knowledge base documentation

WHAT YOU'LL NEED

• High school diploma or equivalent; Associate's degree in IT/Computer Science preferred
• 2 years of technical support or IT experience
• Basic understanding of Windows/Mac operating systems
• Familiarity with common software applications and troubleshooting
• Strong communication and problem-solving skills
• Ability to work independently in a remote environment
• Have a quiet place at home to work in
• Consistent and reliable internet access
• Your personal computer (with a camera)
• A bank account or payment method that accepts international wire payments

BENEFITS

• Competitive Compensation (Our recruiters will reach out to you to discuss your hourly pay requirements in your local currency)
• Fast-growing company with room for growth
• 7 paid holidays off a year
• Paid time off starts accruing immediately
• Work from home enjoy your own space!

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