Background
- Degree in Computer Science, Information Technology, or related field
- At least 2-3 years professional IT experience preferably in IT Support and Operations.
- Good in English both oral and written communication
- Knowledgeable with MS Infrastructure, Dynamics 365 CRM and Office 365 environment.
- Good knowledge of Microsoft Windows Server, Active Directory, Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
- Experience with ticket management systems such as Dynamics CRM.
- Knowledgeable or familiar with the ITIL V4 Framework
Skills
Soft Skills
- Planning skills and ability to work under minimal supervision, multi-task, and prioritize work
- Accurate, well organized, persistent and quality driven.
- Ability to focus on deadlines and deliverables
- Team player with strong communication skills and customer focus
- Willingness to learn and be trained.
Functional/Technical Skills
- Very good knowledge of Microsoft infrastructure and Office 365 environment such as Sharepoint, Teams, Exchange, etc.
- Good knowledge of Microsoft Windows Server, Active Directory, Dynamics 365 CRM Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
- Independent and result-oriented way of working as well as communication skills
- Strong customer and service orientation
Purpose
Minimum Qualifications:
Responsible for managing and troubleshooting Microsoft 365 and Dynamics 365 CRM solutions, Windows systems, software or hardware issues for end-users. Will be responsible for quickly solving all IT problems that arise in day-to-day business.
Area Of Responsibility
- Troubleshoot and resolve Microsoft 365-related problems (Outlook, Teams, OneDrive, SharePoint and etc.)
- Problem analysis, troubleshooting and provide 1st-level support for hardware, software, and network issues.
- Participate in project / support team in the field of Microsoft Windows Server, Active Directory, O365 and Azure Services technologies
- 1st Level Support for any Internal Dynamics 365 CRM issues and requests.
- Implement security best practices and compliance policies within Microsoft 365 environments, ensuring data protection, privacy, and regulatory compliance. Monitor for security threats and vulnerabilities, and take appropriate remedial actions.
- Staying updated on the latest Microsoft 365 and AI technologies technologies and best practices
Onboarding & Offboarding
- Set up new user accounts, devices, and access rights in Microsoft 365 and CRM.
- Coordinate IT onboarding/offboarding tasks with HR and department leads.
- Ensure secure and complete offboarding, including access revocation, return of assets and etc.
- Handle User Changes (role change, department change and etc.
Asset Inventory And Software License Management
- Maintain up-to-date records of IT assets including laptops, peripherals, and software licenses in CRM
- Tag and track hardware issuance returns
- Assists in periodic audits and inventory reconciliations
- Monitor and manage software license usage, renewals etc.
- Generate reports on licenses consumption and availability
Process Improvement And Documentations
- Contribute to IT knowledge articles and support documentations
- Identifying recurring issues and suggest automation or process enhancements.
- Assist in creating SOP's for routine IT tasks
