The Junior Software Customer Support role provides firstlevel assistance to clients and endusers in resolving softwarerelated issues. This position is responsible for handling inquiries, troubleshooting basic technical problems, and escalating complex cases to senior support staff when necessary.
Key Responsibilities:
- Respond to customer queries via email, chat, or phone in a timely and professional manner.
- Provide guidance on software usage, installation, and basic troubleshooting.
- Document issues, resolutions, and customer interactions in the support system.
- Escalate unresolved or complex technical problems to higherlevel support teams.
- Assist in maintaining FAQs, knowledge bases, and user guides.
- Ensure customer satisfaction by delivering clear, courteous, and effective support.
Qualifications:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Strong communication skills and customeroriented mindset.
- Basic knowledge of software applications, operating systems, and troubleshooting methods.
- Ability to work collaboratively in a team environment.
- At least 6 months of customer support experience for an application/software
- Preferably with knowledge/experience in non-life insurance
