The Phone Banking Specialist attends to the client&aposs needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.
Responsibilities
- Attends to client&aposs needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
- Exercises decision-making within set parameters and guidelines
- Interfaces/interact with other teams in the bank
Qualifications
- Graduate of a 4-year college course
- Good listening and comprehension skills
- Adequate communication skills (preferably in English) and can adjust to the language used by the client
- Able to follow a set schedule, which may include weekends, holiday, and graveyard
- Must be residing within Quezon City or nearby towns/cities/localities
