Job Description

JOB TITLE:

Junior Cloud Engineer

KEY ACCOUNTABILITIES:

To ensure cloud resources are available, secure and operating as expected
To deliver and maintain day-to-day operation of Cloud Environmentsfor all strategic, transition and transformation programs
To execute ITIL best practice principles across multiple concurrent release streams in a fast-paced changing environment which align seamlessly with the production release process
To contribute to a culture of delivery innovation and accountability
To respond to basic incidents, alerts, and service requests within agreed SLA
To maintain accurate records of cloud resources, technologies and processes

KEY RESPONSIBILITIES:

Environment Management

Monitor cloud environment health, performance, and security, ensuring optimal operation
Plan, coordinate, and execute upgrades, releases, and project deployments with minimal business disruption
Support incident management, escalation, and documentation of solutions.
Maintain comprehensive documentation and knowledge bases for operational consistency.
Coordinate all operational activities/changes relating to IT infrastructure, including Application Server & Databases
Support routine maintenance, patching, backups, and health checks to ensure environment stability
Plan, coordinate, and execute upgrades, releases, and project deployments with minimal business disruption.
Develop and maintain standard operating procedures for environment preparation, execution, and post-usage activities.
Implement security, compliance, and governance measures in line with organizational policies.
Contribute to capacity planning and resource management to align with business needs.

Cloud Operations

Assist in deploying, configuring, and provisioning Azure and AWS cloud resources in prod & non-production environments.
Provisioning Services
Tooling and Compliance
Network Services
Administration
Troubleshoot and resolve both common and complex issues, performing root cause analysis when needed.
Optimize cloud resources for performance, cost-efficiency, and scalability.
Manage user access, permissions, and security configurations adhering to best practices.
Keep abreast of emerging cloud technologies, market trends, and best practices for provisioning and releases.
Collaborate with project teams to understand technical requirements and support during environment setup.

KEY CUSTOMERS:

WORKING RELATIONSHIP WITHIN BUSINESS UNIT:

Transformation and Technology

EXPERIENCE& QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Technology, or related field
At least 3 years System Administration and hand-on experience operating AWS and/or Azure Platform.
Understanding of cloud computing concepts and services (e.g., IaaS, PaaS, SaaS)
Basic experience managing operating systems such as Linux and Windows, including installation, configuration, and troubleshooting
Understanding of IP addressing, DNS, VPNs, firewalls, and network security principles
Experience with scripting languages like Bash, PowerShell, Terraform, or Python to automate tasks and manage resources
Providing technical support, diagnosing issues, and resolving system or application problems
Basic familiarity with databases and data management
Technical understanding of software development lifecycles, IT Architecture and Cloud IT Strategy

Skills and Behaviours

Able to manage partners and suppliers, guiding towards technology vision
Excellent verbal, written communication and presentation skills, able to influence Delivery and Operations stakeholders
Self-driven and proactive
Strong problem-solving and communication skills
Role model AXA values: Attentive, Reliable, Adaptable
Able to work with diverse populations, with cultural sensitivity and agility

Certifications

Entry-level certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals (mandatory)
ITIL Certified v3/v4 (optional but advantageous)